Refunds

Our refund and returns policy lasts 14 days, from the day you received the parcel. If 14 days have passed, we will not be able to offer any refund or exchange. 

To be eligible for a return, please notify us with your concern within the 14 days period. Please only send back the item upon our acknowledgement, we will not accept any return without prior notification. Returned items must be in original condition, unused and not damaged in any way. Confetti by mui reserves the right to reject, at its sole and absolute discretion, any exchange or refund request, if these conditions are not met. 

Customisation and sales items are excluded from the refund and exchange policies. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please allow us 1 to 2 workings to do a check on the item before we arrange refund to you. The funds will go back to your original method of payment. 

Shipping Cost

We provide free shipping within Singapore. Local customer can also choose to self collect from our store. 
We use Fedex for international shipping, cost varies depending on the destination and insurance coverage. It usually takes 3-5 working days for Fedex delivery. 
Shipping costs are non-refundable. When you receive a refund, the cost of shipping will be deducted from the refund. 


Exchanges 

Please contact us within 14 days of receiving your purchase for exchange. 

Need help?

Contact us at info@confettibymui.com.sg for questions related to refunds and returns.